The past one week had been so challenging for Pilot Poster. After Facebook made a huge change to how its API interacts with other apps starting 21st of March 2017. And so many things went wrong.
Firstly, the popular default app HTC Sense had to be dropped because Facebook flagged it, and we had to quickly resolve to iPhoto as Pilot Poster’s new default app.
That wasn’t all! Pilot Poster’s servers were blacklisted by Facebook for reasons known to them. After contacting Facebook, we could see that there was no solution coming soon, so we had to move servers.
The process of moving wasn’t that easy due to the large userbase of Pilot Poster, and unfortunately, many accounts were lost along the way.
What happened to back up???
Of course, we had a backup in place and we tried restoring the lost data, and that did more harm than good as we later discovered that the restore came with a lot of complications, it took days to figure out what actually went wrong and to try fixing this, we had to disable Creating of New Accounts, Saving Posts and some other features.
Resetting of Accounts
After days of trying to fix this problem, we regret to announce that thousands of accounts had to be reset, meaning their scheduled posts, saved posts, Facebook accounts, Authenticated apps had to be cleared… and all affected accounts will have to start all over.
A better Pilot Poster
All of our dear users should know that we are working to make Pilotposter better and very soon, version 3.0 will be launched with whole lots of amazing features.
Always feel free to ask us questions either through this support portal, live chat or by mailing us at firstname.lastname@example.org