Refund Policy
Last updated: December 24, 2024
This Refund Policy explains the circumstances under which PilotPoster may issue refunds for paid subscriptions.
By purchasing and using PilotPoster, you agree to the terms outlined below.
7-Day Refund Window
New users can request a full refund within 7 calendar days of their initial purchase. This gives you time to evaluate PilotPoster risk-free.
Refund Eligibility
PilotPoster offers a refund window to allow new users to evaluate the Service.
Eligible for Refund
A refund may be requested within 7 calendar days from the date of the initial purchase, provided the request is submitted during this period.
Not Eligible
Refund requests made after this timeframe are not eligible.
Recurring Subscriptions & Renewals
PilotPoster subscriptions renew automatically unless canceled. Payments made for:
- Subscription renewals
- Plan extensions or upgrades
- Continued use of the Service beyond the initial refund window
are not eligible for refunds.
Tip: Users are responsible for managing their subscriptions and canceling prior to renewal if they no longer wish to continue.
How to Request a Refund
Refund requests may be submitted in either of the following ways:
Option 2: Account Dashboard
Cancel your subscription directly from your PilotPoster account during the eligible refund period
If the request is made within the applicable refund window, it will be reviewed and processed accordingly.
💡 Pro Tip: For faster processing, ensure your account email and billing information are up to date.
Refund Processing
- Approved refunds are issued to the original payment method.
- Processing times typically range from 5 to 10 business days, depending on your payment provider or bank.
Effect of Refund
If a refund is issued:
- Access to paid features may be suspended or discontinued
- The associated subscription may be canceled
Non-Refundable Circumstances
Refunds will not be provided for:
- Requests made outside the eligible refund period
- Partial subscription usage
- Renewals or subsequent billing cycles
Policy Updates
PilotPoster reserves the right to modify this Refund Policy at any time. Updates will be posted on this page with a revised effective date.
Contact Us
For questions regarding this policy, please contact:
Need help with billing?
Our support team is here to assist you with any billing or refund questions.