Refund Policy
Last updated: March 5, 2026
This Refund Policy explains the circumstances under which PilotPoster may issue refunds for paid subscriptions.
By purchasing and using PilotPoster, you agree to the terms outlined below.
7-Day Refund Window
New users can request a full refund within 7 calendar days of their initial purchase. This gives you time to evaluate PilotPoster risk-free.
Refund Eligibility
PilotPoster offers a refund window to allow new users to evaluate the Service.
Eligible for Refund
A refund may be requested within 7 calendar days from the date of the initial purchase, provided the request is submitted during this period.
Not Eligible
Refund requests made after this timeframe are not eligible.
Recurring Subscriptions & Renewals
PilotPoster subscriptions renew automatically unless canceled. Payments made for:
- Subscription renewals
- Plan extensions or upgrades
- Continued use of the Service beyond the initial refund window
are not eligible for refunds.
Tip: Users are responsible for managing their subscriptions and canceling prior to renewal if they no longer wish to continue.
How to Request a Refund
Refund requests may be submitted in either of the following ways:
Option 2: Account Dashboard
Cancel your subscription directly from your PilotPoster account during the eligible refund period
If the request is made within the applicable refund window, it will be reviewed and processed accordingly.
💡 Pro Tip: For faster processing, ensure your account email and billing information are up to date.
Refund Processing
- Approved refunds are issued to the original payment method.
- Processing times typically range from 5 to 10 business days, depending on your payment provider or bank.
Effect of Refund
If a refund is issued:
- Access to paid features may be suspended or discontinued
- The associated subscription may be canceled
Non-Refundable Circumstances
Refunds will not be provided for:
- Requests made outside the eligible refund period
- Partial subscription usage
- Renewals or subsequent billing cycles
White Label: Non-Refundable
All fees related to the White Label service are strictly non-refundable. This applies to both the one-time setup fee and the recurring monthly fee.
No Refunds for White Label
Neither the one-time setup fee nor the monthly White Label fee is eligible for a refund under any circumstances.
Why the setup fee is non-refundable
When we set up a White Label instance for you, our development team puts in real hands-on work to make it happen. This includes configuring your own dedicated back-end systems (servers, databases, background task workers), building and deploying a custom front-end branded to your business, setting up your domain, and connecting everything so it all works together seamlessly. Think of it like hiring a contractor to build out a custom space — once the work is done, those hours and resources have already been spent.
Why the monthly fee is non-refundable
The recurring monthly fee covers the ongoing cost of keeping your White Label instance up and running. This includes server hosting, database storage, processing power, security updates, system monitoring, and regular maintenance. These are real infrastructure costs that we pay regardless of whether or not the service is actively being used — similar to how rent is due whether or not you're in the office that month.
In short: White Label involves dedicated resources and custom development work that cannot be reversed or reused, which is why all associated fees are final.
Policy Updates
PilotPoster reserves the right to modify this Refund Policy at any time. Updates will be posted on this page with a revised effective date.
Contact Us
For questions regarding this policy, please contact:
Need help with billing?
Our support team is here to assist you with any billing or refund questions.