Frequently asked questions
Everything about getting started, staying safe, posting, and billing. Can't find it? Contact support.
Getting started
What is PilotPoster?
PilotPoster is the complete Facebook marketing software for small businesses and the most powerful Facebook group auto poster. It schedules and publishes your posts to every group you’ve joined, with a unique version for each group, so you reach more customers without copying and pasting.
How do I add my Facebook groups?
You don’t have to. As soon as you connect your account, PilotPoster imports every Facebook group you’ve joined, ready to post. Sort them into reusable lists, such as local buyers or industry groups, and reach the right audience in one click.
Do I need a Chrome extension for PilotPoster to work?
Yes. The lightweight PilotPoster Chrome extension is what keeps your posting organic, so every post goes out exactly like one you made yourself. Plan and schedule from any device, and your posts publish through Chrome on your computer.
Can I use PilotPoster from my phone?
Yes. Plan and schedule from any device, including your phone. Posts publish organically through Chrome on your computer, so every post goes out exactly like one you made yourself. Check your calendar or line up next week’s posts wherever you are.
Does my computer need to be on for posts to go out?
Posts publish through Chrome on your computer during your posting window; anything due while it’s off goes out as soon as you’re back online. Most owners schedule the week ahead and let PilotPoster handle the rest.
How long does setup take?
About five minutes. Create your account, add the extension and your groups import automatically. Write your first post, choose your groups and schedule it. From then on your Facebook marketing runs on autopilot.
Safety
Will I get banned for posting to too many groups?
PilotPoster is built to keep your account in good standing. Built-in account protection gives you human-paced posting, a unique version of every post for each group, posting limits you control and Safety Autopilot. Follow the recommended settings and your posting stays natural.
Is PilotPoster safe for my Facebook account?
Yes. PilotPoster never asks for your Facebook password and uses no API shortcuts: posts go out organically, exactly like posts you make yourself. Small businesses have trusted it since 2020, and it is Featured on the Chrome Web Store.
Does PilotPoster ever pause posting on its own?
Yes. Safety Autopilot keeps every campaign within the limits you set and pauses any group that stops accepting posts. Your account stays protected and your campaigns keep running everywhere else.
Posting
Can I post to groups I'm not an admin of?
Yes. PilotPoster posts to every group you’ve joined as a regular member, no admin rights needed. That sets it apart from schedulers that only post to Pages or groups you own, and more groups means more customers.
Can I post to groups as a Facebook Page?
Yes. Post to groups as your business Page wherever Facebook allows it, so your business name and logo appear on every post. That builds recognition in every community you reach.
Can I categorize my groups?
Yes. Sort your joined groups into named Group Lists, such as “Collin County” or “Realtor groups”, then send the right content to the right audience and reuse those lists in every campaign.
How many campaigns can I schedule?
As many as you like. There is no limit on campaigns or posts. Set them to repeat daily, weekly or on your own schedule, and pause or edit them anytime.
What types of content can I post?
Text posts with Facebook background styles, images, videos and links with previews. Attach up to seven media files per post and shuffle them so each group sees a fresh image.
Can I save my group targeting so I do not rebuild it every time?
Yes. Save any group selection as a named targeting preset, including the built-in “High performers” and “Local groups” presets, and apply it in one click the next time you build a campaign.
What happens if a post fails to publish to some groups?
You see exactly which groups missed and why, in plain words. Then send a follow-up campaign to only those groups, so nobody gets your post twice.
Account
How many Facebook accounts can I use?
Each license runs one Facebook profile or Page with unlimited groups and campaigns. To run more accounts, for a team or for clients, add a license for each one.
Reporting and AI
Can I see which groups actually perform well?
Yes. Group Intelligence gives every group a success rate and health score based on your own posting history, so you can focus on the groups that bring you customers.
How do I know if a post actually drove clicks or leads?
Outcome Tracking turns any link into a short, trackable URL and records every click against the post and group it came from. Log conversions too, and see which groups actually bring in business.
Can I export a report showing what actually got posted?
Yes. The Posting and Delivery Report shows the published link, time, group, copy and media for every delivery, with CSV export and saved snapshots you can hand to a client.
Can I send clients a branded report instead of a PilotPoster one?
Yes. Branded Client Reports, an upgrade you can turn on anytime from your dashboard, add your logo, colors and footer to a scheduled email report of deliveries, top groups and clicks, with the PilotPoster name hidden.
Is there an API to create campaigns programmatically?
Yes. The Automation API, an upgrade you can turn on anytime from your dashboard, lets you create and manage campaigns, read your saved groups and presets, and receive webhooks when posts publish or fail.
What are Playbook Packs?
Ready-to-use content and targeting kits for real estate, coaching, restaurants, events and local services. Each pack includes proven post templates, a starter targeting preset and a recommended posting pace, so you can launch in minutes.
Can PilotPoster write my posts with AI?
Yes. AI rewrite gives each group its own version of your post. To have fresh posts written and published for you every day, turn on Auto AI anytime from your dashboard. It learns your business and writes in your tone.
Billing
Is there a free trial?
Yes. Start your 1-day trial for $0 and get full access to PilotPoster Pro, enough time to import your groups and launch your first campaign. Cancel anytime.
Can I cancel anytime?
Yes. There are no contracts or commitments. Cancel whenever you like and you keep full access until the end of your current period.
Do you offer refunds?
Yes. PilotPoster comes with a 7-day money-back guarantee. Email support within 7 days and we’ll refund you in full.
4.5 on the Chrome Web Store
Ready to put your Facebook groups on autopilot?
Schedule once and reach every Facebook group you’ve joined, while you get back to running your business.